Need Help?
Frequently Asked Questions
HOW DO I SEND MY ARTWORK?
After placing your order, kindly send your artwork to helpdeskcloudprint@gmail.com and include your order number in the subject line.
HOW DO I RETURN MY ORDER?
We’re here to help! Reach out to our dedicated customer service team by sending an email to helpdeskcloudprint@gmail.com. Our team is ready to assist you and ensure your experience is smooth and hassle-free.
WHERE'S MY ORDER?
Upon successful payment for your order, we’ll promptly send an order confirmation to the email address linked to your Cloud Print account. Once your order is ready for dispatch, you’ll receive an email notification containing a tracking number for your convenience.
For real-time updates on your order’s progress, access your Order History page anytime:
- Sign in to your Cloud Print account.
- Navigate to My Account > Order History & Reorder.
- Your complete order history will be displayed, including the Status field, which indicates whether your order has been dispatched. If it has, the tracking number will also be provided.
Should you encounter any discrepancies or concerns, don’t hesitate to reach out to us. We’re committed to resolving any issues promptly and ensuring your satisfaction
MY ORDER HASN'T ARRIVED?
You can conveniently access your order status and tracking information via your Order History:
- Click on My Account. (If you’re not already signed in, you’ll be prompted to do so.)
- Choose Order History & Reorder.
Ensuring your order reaches you within the committed timeframe is our utmost concern. If the deliver-by date has passed and you haven’t received your order, please reach out to us immediately. We’re dedicated to resolving the situation promptly and ensuring your satisfaction.
PRODUCT QUALITY ISSUE?
We’re here to help! Reach out to our dedicated customer service team by sending an email to helpdeskcloudprint@gmail.com. Our team is ready to assist you and ensure your experience is smooth and hassle-free.
HOW CAN I REACH YOU IN CASE I NEED ASSISTANCE IN PLACING AN ORDER?
We’re here to help! Reach out to our dedicated customer service team by sending an email to helpdeskcloudprint@gmail.com. Our team is ready to assist you and ensure your experience is smooth and hassle-free.
HOW DO I GET MY VAT INVOICE?
Once your order has been dispatched, a link to your VAT invoice will be emailed to you. This invoice is essential for VAT refund and reporting purposes.
Here’s how to access it:
- Log in to your Cloud Print account.
- Go to My Account > Order History & Reorder.
- Your complete order history will be shown. Find the relevant order.
- Click on Order Details.
- Select “Download your tax documents.”
Feel free to reach out if you have any further questions or need assistance.
I GOT A PART OF MY ORDER—WHERE'S THE REST?
Orders can occasionally be shipped in multiple parts.
In cases where a single order encompasses various products or a significant quantity of items, it’s possible for these items to be sent in separate or ‘split’ shipments. This means you could receive multiple packages, even if you ordered everything together.
In situations where your order includes items with different delivery speeds, it’s common for the order to be divided into distinct deliveries. This strategy prevents any delay in receiving items that can be delivered sooner.
WHAT SHOULD BE THE RESOLUTION OF MY ARTWORK?
The resolution of your artwork should ideally be 300 dots per inch (DPI) or higher. This ensures that your design will be sharp, clear, and of high quality when printed. Artwork with lower resolutions may appear pixelated or blurry when printed. If you’re unsure about the resolution of your artwork, it’s recommended to use a higher resolution to guarantee the best print results.
IN WHICH FORMAT CAN WE UPLOAD ARTWORKS?
For optimal print quality, we accept artwork uploads in the following formats: PDF, high-quality JPG/PNG, CDR, AI, or PSD. Please refrain from uploading low-resolution PDF or JPEG files, as they may not produce the desired print output. Your choice of a high-resolution format ensures the best results for your print materials.
WHAT IS THE PROCESSING TIME VS. SHIPPING TIME?
The majority of our orders are dispatched within 24 hours. On certain occasions, dispatch might take up to 48 hours. The delivery timeframe is contingent on the courier service you choose during checkout. For free delivery, we utilize Royal Mail 2nd class. However, we offer alternatives like Royal Mail 1st class and Parcel Force Next Day delivery for quicker options. Your chosen courier service directly influences the delivery timeline.
